We speak your language

Does it drive you mad to find nothing but buzzwords, jargon, and incomprehensible documentation when you do a Google search for ‘customer experience’? We understand.

That is precisely why we set up Premium Plus. No fancy words or empty promises, no complex contracts, or technical spiel.

Over the past 10 years, more than 750 companies have turned to us for a good conversation and finally an easy solution that simply works.

It doesn’t need to be any more complicated.

Team with customer service consultants

We are 100% focused on Zendesk

We listen to your problems and suggest how you can solve them with Zendesk

About Premium Plus

Our three principles

About Premium Plus

We're together!

As an experienced guide, we ensure that you don’t get lost in the many customer service solutions and options. It’s your story, but we’ll write it together.
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The right path!

All roads lead to Rome, but with our critical eye and creative solutions we map out only one: the best. Less is more.
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Step on it!

We will work with you to ensure that you can quickly, clearly, and personally communicate with your customers. Sound good?

As an award-winning Zendesk Partner, we make the difference

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Did you know?

Did you know?

Did you know that the Premium Plus logo is inspired by the world of mountain climbing?At Premium Plus, we believe that guiding our customers to success is like helping them climb a mountain. Our solutions are designed to help you reach the top, where you can enjoy a 360-degree view of your company and everything you’ve achieved.

Our mission

Our mission

Premium Plus improves the customer experience by optimizing the collaboration between all parties involved. The customer is always at the centre and we strive to exceed his expectations.

Premium Plus is a One Stop Shop that shares its expertise.
We guide organizations to the right tools needed to connect with their customers and integrate to give context to the employees involved.

WE GUIDE – WE INTEGRATE – WE IMPROVE – WE EXCEED

WE GUIDE YOUR CUSTOMER EXPERIENCE ACROSS CHANNELS ⊕

guide to the top of the mountain men and woman
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Zendesk awarded Premium Plus the top partner level: Zendesk Master Implementation Partner. And with due respect, they were right.

With almost 10 years’ experience, we know Zendesk’s tools inside out. Our clients receive the best possible guidance.

Our team of specialists designs smart workflows, making the most of all of Zendesk’s functionalities. With our knowledge and experience, you will create the best possible customer experience in no time. We help you get the most out of your investment. Quickly and efficiently. Most processes are completed within a couple of weeks.

With us, you’ll find the results you’re looking for.

We develop the most user-friendly Help Centres so that you can quickly respond to your customers. And they’re not only efficient, they look good too.

Fully customised, in line with your corporate identity, and even integrated with your apps. We leave nothing to chance. We even have our own Help Centre themes and templates with good-looking branding and a well-structured content architecture.

We create efficient integrations and Zendesk apps to give you even more insight into your customers and speed up your work process.

We connect your technological ecosystem (Salesforce, JIRA, Exact Online, Microsoft Dynamics or even your bespoke programs) with Zendesk. This way, you always have your information to hand and a good insight into your customer, wherever you are.

Apart from the Zendesk Marketplace apps, we also create fully customised apps in line with your needs.

We don’t believe in expensive monthly subscriptions to manage your accounts. We deliver work designed for you. Fully transparently. That way, you always know where you stand.

It is not only your customers that get the best service. You do too. Our help desk works at lightning speed. You will usually have an answer within one hour.

We have been nominated for many CX awards and in 2018, Zendesk declared us Growth Partner of the Year. For us, this was the confirmation that our approach and the tools we provide to our customers are very much appreciated.

Together we are stronger and know more. That is why we coach and train your people. We show them how to use the tools optimally, so that they too can become customer experience experts. You will never find better ambassadors for your business or organisation.
When we can’t find a specific solution internally, we call on our extensive network of Zendesk partners. We constantly keep our finger on the pulse of this community so that we always bring in the best partner with the right expertise for our clients.
Every project starts with a Zendesk trial and one of our ‘We guide, you build’ programs. The official licence comes only when we have proven that the solution works and meets all your expectations. Only then can we propose the right licence model to you.
Don’t have any Zendesk licences yet? You can come to us for that too. We are an official Zendesk reseller and will gladly help you put together the right set-up.

We are all about people

About Premium Plus

Debby Baert

Finance assistant
9

Benoit Smagghe

Solutions Consultant
11

Adrian Remedios

Solutions Consultant
Premium Plus - Irina Antonova

Irina Antonova

Solutions Consultant (Zendesk Themes)
7

Yannick Van de Voorde

Solutions Consultant
elena min

Elena Tsesnietse

Marketing Specialist
Premium Plus Geoffrey - Solutions Consultant

Geoffrey Brocard

CX Consultant
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Bernard Moriau

CX Consultant
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Anton Verhelst

CX Consultant
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Bruno Muniz

CX Consultant
About Premium Plus

Melanie Maury

Professional Services Manager
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Ana Luisa Santos

CX Consultant
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Simon Celen

Developer
About Premium Plus

Ellen Smith

CX Consultant
Premium Plus - Alexander Zorin

Alexander Zorin

Developer
saskia

Saskia Clappers

CX Consultant
17

Agustina Rojo Flaherty

Marketing Specialist
pp1

Sanne Cappaert

HR & Admin Assistant
15

Rafael Duarte

Solutions Consultant
19

Reggie Raphaela

Solutions Consultant
Premium Plus - Vacancies

We are hiring!

What are you waiting for?

🥇 Our proudest moments

2012

2012

🚀 Start of Premium Plus

Focus on Facility Services
First B2E customers working with Zendesk
First Employee

2017

🤩 100% Focus on Zendesk

We expanded our team with our second employee

2017

2018

2018

🥇 Zendesk Master Partner

We won the Zendesk Growth Award
We expanded to France
Winner EMEA Growth Partner of the Year Award

2019

👨‍💻 Development Team

We launched our own Market Place apps
We became an official partner of Aircall

2019

2020

2020

🇬🇧 London calling

We expanded to UK
We created our Onboarding Team
Winner Global Partner of the year Award for New Customer Acquisition

2021

🏆 Global Master Partner Award

We developed our own Guide Themes
Many new faces joined us
Winner Global Zendesk Padel Cup
Aircall’s first Global Gold Partner

2021

2022

2022

🎆 Premium Plus 10 years celebration

First Portuguese customer
We appointed our People & Culture manager
We created our Product & Innovation Team
Partner Demo Cup Winner
Zuper Enterprise Award

2023

👑 Multi award-Winning Partnership

Winner EMEA Zendesk Partner of the Year
5 new hires across Professional Services, Sales, Marketing & Admin
Launch of Zendesk AI packages
Best partner in building custom themes
CX Trends Spiff Award Winner
Winner EMEA Top Demo Award
Winner EMEA Partner for Growth Award
Winner Regional Zendesk Partner of the Year (EMEA North)
Winner Regional Zendesk Partner for Collaboration (EMEA North)

2023

2024

2024

🌟 Becoming Zendesk Strategic Partner

› Zendesk Excellence Partner of the Year for EMEA
› Winner CX Trends Spiff Award
› Winners of the EMEA Partner Competition – most creative uses of Zendesk to improve customer experiences
› Specialisation in AI Agents and AI for EX
› Expanded to the Nordics 🇳🇴
› Grew our Admin, Marketing, Sales, and Solutions Consultant teams.
› Reached 7M+ in revenue
› Preferred Ultimate onboarding partner in EMEA
› Became a Strategic Zendesk Partner
› Attended SKO, Relate and all Zendeks Showcase events in EMEA

Do pop in for a coffee

Fancy a cup of tea? Do drop in.

Sint-Niklaas (HQ)

Grote Markt 6A
Huis Myle
9100 Sint-Niklaas
Belgium
Tel +32 3 303 44 90

Antwerp

Sint-Pietersvliet 7
The Beacon
2000 Antwerp
Belgium
Tel +32 3 303 44 90

Amsterdam

Barbara Strozzilaan 101
1083 HN   Amsterdam
The Netherlands
Tel +31 20 808 9810

London

8 Northumberland Avenue
London WC2N 5BY
United Kingdom
Tel +44 7822 026114

Lille

165 Avenue de Bretagne
Euratechnologies
59000 Lille
France
Tel +33 3 66 88 15 86

Porto

4200-082 Porto
Portugal

Copenhagen

Frimio ApS
Nordre Strandvej 119E, F108
DK-3150 Hellebæk

Proud partners of

Contact Us Today about Your Project!

We are happy to make time for you to help you serve your customers even better.

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