We speak your language
Does it drive you mad to find nothing but buzzwords, jargon, and incomprehensible documentation when you do a Google search for ‘customer experience’? We understand.
That is precisely why we set up Premium Plus. No fancy words or empty promises, no complex contracts, or technical spiel.
Over the past 10 years, more than 750 companies have turned to us for a good conversation and finally an easy solution that simply works.
It doesn’t need to be any more complicated.
We are 100% focused on Zendesk
We listen to your problems and suggest how you can solve them with Zendesk
About Premium Plus
Our three principles
We're together!
The right path!
Step on it!
As an award-winning Zendesk Partner, we make the difference
Did you know?
Did you know?
Our mission
Our mission
Premium Plus improves the customer experience by optimizing the collaboration between all parties involved. The customer is always at the centre and we strive to exceed his expectations.
Premium Plus is a One Stop Shop that shares its expertise.
We guide organizations to the right tools needed to connect with their customers and integrate to give context to the employees involved.
WE GUIDE – WE INTEGRATE – WE IMPROVE – WE EXCEED
WE GUIDE YOUR CUSTOMER EXPERIENCE ACROSS CHANNELS ⊕
Zendesk awarded Premium Plus the top partner level: Zendesk Master Implementation Partner. And with due respect, they were right.
With almost 10 years’ experience, we know Zendesk’s tools inside out. Our clients receive the best possible guidance.
Our team of specialists designs smart workflows, making the most of all of Zendesk’s functionalities. With our knowledge and experience, you will create the best possible customer experience in no time. We help you get the most out of your investment. Quickly and efficiently. Most processes are completed within a couple of weeks.
With us, you’ll find the results you’re looking for.
We develop the most user-friendly Help Centres so that you can quickly respond to your customers. And they’re not only efficient, they look good too.
Fully customised, in line with your corporate identity, and even integrated with your apps. We leave nothing to chance. We even have our own Help Centre themes and templates with good-looking branding and a well-structured content architecture.
We create efficient integrations and Zendesk apps to give you even more insight into your customers and speed up your work process.
We connect your technological ecosystem (Salesforce, JIRA, Exact Online, Microsoft Dynamics or even your bespoke programs) with Zendesk. This way, you always have your information to hand and a good insight into your customer, wherever you are.
Apart from the Zendesk Marketplace apps, we also create fully customised apps in line with your needs.
It is not only your customers that get the best service. You do too. Our help desk works at lightning speed. You will usually have an answer within one hour.
We have been nominated for many CX awards and in 2018, Zendesk declared us Growth Partner of the Year. For us, this was the confirmation that our approach and the tools we provide to our customers are very much appreciated.
We are all about people
🥇 Our proudest moments
2012
2012
🚀 Start of Premium Plus
› Focus on Facility Services
› First B2E customers working with Zendesk
› First Employee
2017
🤩 100% Focus on Zendesk
› We expanded our team with our second employee
2017
2018
2018
🥇 Zendesk Master Partner
› We won the Zendesk Growth Award
› We expanded to France
› Winner EMEA Growth Partner of the Year Award
2019
👨💻 Development Team
› We launched our own Market Place apps
› We became an official partner of Aircall
2019
2020
2020
🇬🇧 London calling
› We expanded to UK
› We created our Onboarding Team
› Winner Global Partner of the year Award for New Customer Acquisition
2021
🏆 Global Master Partner Award
› We developed our own Guide Themes
› Many new faces joined us
› Winner Global Zendesk Padel Cup
› Aircall’s first Global Gold Partner
2021
2022
2022
🎆 Premium Plus 10 years celebration
› First Portuguese customer
› We appointed our People & Culture manager
› We created our Product & Innovation Team
› Partner Demo Cup Winner
› Zuper Enterprise Award
2023
👑 Multi award-Winning Partnership
› Winner EMEA Zendesk Partner of the Year
› 5 new hires across Professional Services, Sales, Marketing & Admin
› Launch of Zendesk AI packages
› Best partner in building custom themes
› CX Trends Spiff Award Winner
› Winner EMEA Top Demo Award
› Winner EMEA Partner for Growth Award
› Winner Regional Zendesk Partner of the Year (EMEA North)
› Winner Regional Zendesk Partner for Collaboration (EMEA North)
2023
2024
2024
🌟 Becoming Zendesk Strategic Partner
› Zendesk Excellence Partner of the Year for EMEA
› Winner CX Trends Spiff Award
› Winners of the EMEA Partner Competition – most creative uses of Zendesk to improve customer experiences
› Specialisation in AI Agents and AI for EX
› Expanded to the Nordics 🇳🇴
› Grew our Admin, Marketing, Sales, and Solutions Consultant teams.
› Reached 7M+ in revenue
› Preferred Ultimate onboarding partner in EMEA
› Became a Strategic Zendesk Partner
› Attended SKO, Relate and all Zendeks Showcase events in EMEA
Do pop in for a coffee
Fancy a cup of tea? Do drop in.
Sint-Niklaas (HQ)
Grote Markt 6A
Huis Myle
9100 Sint-Niklaas
Belgium
Tel +32 3 303 44 90
Antwerp
Sint-Pietersvliet 7
The Beacon
2000 Antwerp
Belgium
Tel +32 3 303 44 90
Amsterdam
Barbara Strozzilaan 101
1083 HN Amsterdam
The Netherlands
Tel +31 20 808 9810
London
8 Northumberland Avenue
London WC2N 5BY
United Kingdom
Tel +44 7822 026114
Lille
165 Avenue de Bretagne
Euratechnologies
59000 Lille
France
Tel +33 3 66 88 15 86
Porto
4200-082 Porto
Portugal
Copenhagen
Frimio ApS
Nordre Strandvej 119E, F108
DK-3150 Hellebæk
Contact Us Today about Your Project!
We are happy to make time for you to help you serve your customers even better.