Zendesk Advanced AI Delivers Over 100% ROI

Efficiently handle a high volume of queries with automation, agent assistance, and AI-driven insights, freeing up human agents to focus on more complex issues. With expert guidance from Premium Plus, Zendesk EMEA Partner of the Year.

Our Customers Boost Efficiency and Savings with Zendesk AI

185%

ROI

Average handling time dropped by 18.71%, resulting in €78K savings a year.

Leclerc (A big retailer in France)

3x

Tickets handled

The number of handled tickets per shift increased from 40 to 120.

Rotho

€100K

Savings

Routing to the right agent and team saved €100K.

Urbanstems

17%

First reply time decreased

45 sec

Time saved per ticket

Join our webinar with Zendesk to discover how Advanced AI and automation can enhance customer support and automate up to 60% of interactions.

Effortless Personalised Support from Day One with Zendesk AI

Prioritise and Route Customer Inquiries Intelligently

No more tedious manual sorting. Zendesk AI intelligently prioritises and routes, ensuring that critical issues receive immediate attention by detecting the following:

Intent
Language
Sentiment

Assist Agents with AI-driven Suggestions

Suggested replies and actions in near real-time tailored to the customer’s request help your agents reduce handling time and give efficient support.

Give Agents Full Context of the Conversation

Increase agent productivity by giving them the right context to do their work.

Auto assist uses a large language model to understand tickets, suggest solutions, and execute approved actions, streamlining agents’ workflow.
Ticket summaries recap all public comments added so far, enabling agents to quickly get up to speed and respond to customers more efficiently.

Generative AI for voice transcribes and summarises calls, freeing agents from note-taking and improving efficiency.