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October 7, 2021

Qu'est-ce qu'un agent virtuel et pourquoi en avez-vous besoin pour votre support client ?

What is a virtual agent and why do you need one for your customer support?

“Hey Siri, what is a virtual agent?” Since the rise of Siri, Alexa and Watson, almost every smartphone user has their own virtual assistant. Companies also use their specific type of virtual ally. Virtual agents: how do they work, and how can they help streamline your customer service? First things first. A virtual agent is …

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Gérer des volumes élevés de demandes de renseignements des clients avec des ressources limitées : comment faire ?

How to tackle high volumes of customer enquiries with limited resources

During peak season, your customer service team will have up to 42% more customer enquiries to process. Of course, this is great for your revenue. But more orders mean more customer queries. So how can you deal with large numbers of questions from customers? And what if you have limited resources available? Peak season or …

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